Resort Hotel, the Premier Philippine Spa
The Plantation Bay Room and Restaurant Satisfaction Guarantee.
like all our guests to feel they made the right choice in coming
here. And most of our guests do, so we can afford to be liberal
with those who don’t:
change of heart after checking in. If after
arrival you do not think you would enjoy your stay, please advise
us (by calling a Duty Manager or the Front Office Manager) within
4 hours of checking in, and we will do the following:
waive your room charge for the day (but not your charges for food,
goods, or services if any);
(2) in case you made any advance payment or
deposit, even for peak or blackout periods,
amount will be refunded to you in cash in Philippine peso equivalent;
(3) help you book at another hotel in metropolitan
(4) provide you with free chauffeur-driven transportation
to that hotel;
You must, however,
actually come. Our normal policies apply to no-shows and reservation
cancellations made prior to check-in.
departure vis-ŕ-vis the number of nights reserved.
If after staying a day or more during a non-peak and non-blackout
period, you decide to cut short your reserved stay, you will only
be charged for the days actually stayed (you must of course leave
by 12 Noon, our standard check-out time). In case you made any
advance payment or deposit, the unused balance will be refunded
to you in Philippine peso equivalent. Please note however that
if you were accorded a discount due to the length of stay booked,
an early departure may disqualify you from the discount, and the
rate for the days you actually stayed will be calculated accordingly.
This section does not apply to peak dates or dates that are “blacked
out”, i.e., dates for which advance payment in full is required
(roughly 30 days a year are peak or blackout dates); in respect
of such dates, no refunds will be given for early departures.
food. When dining or drinking at any of our
restaurants (but not our dinner shows or open buffets), if after
eating or drinking 25% or less of the serving, any dish or drink
is not to your absolute satisfaction, please advise our staff
and there will be no charge for it. (We will of course offer you
alternatives.) Please do this instead of just grousing about your
meal later, when we can no longer ascertain exactly what the problem
was or whether any staff member warrants correction.